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Personal data and safety

We get your data directly from you or from your employer, who gives us your data based on your agreement.

We process data that allows us to identify you (for example your full name, date of birth) and data required to offer our services (for example your email address or bank account number). We process the data mainly to offer those services and to fulfill our responsibilities required by law (for example for accounting purposes). All specific details about data processing can be found at symmetrical.ai/gdpr

Data is processed by polish companies – Symmetrical Labs and Symmetrical Financials. We don’t transfer users data to our british company.

Yes. If you want to delete your account contact as at support@symmetrical.ai

Bartosz Kapuściński is the data protection officer at Symmetrical group. You can contact him by email (gdpr@symmetrical.ai), through a contact form in our application or by using traditional mail under Symmetrical address.

All requests can be sent through email (gdpr@symmetrical.ai), through contact form in the app or by a traditional mail – writing at Symmetrical address (Rozbrat 6/17, 00-451 Warsaw, Poland)

All reports can be sent through email (gdpr@symmetrical.ai), through contact form in the app or by a traditional mail – writing at Symmetrical address (Rozbrat 6/17, 00-451 Warsaw, Poland)

Safety of our systems and security are of utmost importance to us. We care about your safety and that is why:

  • We have regular OWASP Application security audits
  • We use ISO 27000 compatible solutions
  • We are GDPR compliant
  • We run information security awareness trainings for all staff

To safely use our mobile application, you should remember about a few basic safety rules:

  • Remember to never share information needed to log in to your mobile application. Symmetrical will never ask you for your password or PIN.
  • Remember to pay attention to the mails you get. Don’t click on suspicious links, don’t open suspicious attachments and don’t install attached software – there is a risk, tam someone is trying to steal information needed to access your account or install malicious software. In case of any concerns, contact us at support@symmetrical.ai
  • When accessing our site, make sure it’s a correct site (symmetrical.ai) and that the connection is secure, and the site’s certificate is valid (you can confirm this by looking at small lock symbol showed next to the website address)
  • To protect your safety, we don’t allow you to change your bank account through our application
  • In case of an incident, that can put you at risk, we will contact you and help you take action to protect you. If you suspect there might have been this kind of an incident (ie. someone got to know your login data or there have been a breach in another account of yours) let us know – we will take action to protect your account in our application.